Refund Policy

1. Digital products (maps, Verse code, tools)

Maps, Verse code and tools such as JO Boost are digital files, available to download as soon as payment is confirmed. Because a file can be downloaded and copied instantly, a purchase is normally final once you have downloaded it, except in the cases below.

2. When we refund (within 7 days of purchase)

• The file is damaged or will not open, and we cannot fix it.
• The product is materially different from its description or screenshots.
• You were charged but never received access to the product.
• You were charged twice for the same product.

3. When we usually do not refund

• You changed your mind after downloading the file.
• It does not work with your setup, but the requirements were listed on the product page (for example a Windows or UEFN version).
• The request is made more than 7 days after the purchase.

4. Custom work

For custom maps, programming and other services we follow the scope and price agreed for the order. If you cancel before we start, you get a full refund. Once work has started, the refund depends on how much has been done, and is decided together with you.

5. Wallet credit

An approved refund for a purchase is normally returned as wallet credit, which you can spend on anything in the store. If you would rather have the money back on your original payment method, ask us and we will see whether the payment provider allows it. Unspent wallet credit can be refunded on request, case by case.

6. Premium and Lifetime Access

Premium is a subscription: you can cancel at any time and keep access until the end of the period you already paid for, but we do not refund part of a period. Lifetime Access is a one-time purchase: contact us within 7 days of buying it, and we will consider a refund if you have not used it to download anything.

7. How to ask for a refund

Open a support ticket from your account (My Purchases has a Help button next to each order) or write to us in the live chat. Please include the order number and a short reason. We review every request and reply in the ticket. If it is approved, the amount is returned as described above and access to the download is removed.

8. Payment disputes

If something is wrong with a charge, please contact us first. We would rather fix it quickly than have it escalate to your bank, and a dispute with your bank can pause your access to your downloads while it is reviewed.